Employment » Teller/Collector
Summary
Honesty and integrity are key character traits we're looking for to assist in balancing drawers and running a loan program on a daily basis. Skills required include:
- Computer and typewriter keyboard proficiency
- Organization and filing skills
- Excellent telephone and person-to-person communications
- Ability to quickly learn new computer programs
- Working knowledge of collection laws and procedures
- Office machine proficiency (including faxes, printers, copiers, 10-key calculators, computers)
Responsibilities
Perform the following daily operations of A-1 Cash Advance:
- Answer telephone and provide excellent customer service
- Explain the loan program to new and current customers
- Provide excellent customer service to every customer adhering to established company policies and procedures.
- Performs employment, checking account and bankruptcy verifications
- Make loans, receive collections and payments on accounts
- Verify account balances at banks, handwalk for collection
- Assist in organizing and posting bad debt
- Make collection calls to past due accounts
- Make Courtesy calls to customers before due date
- Assist Store Manager in counting cash and balancing drawers to Loan Program
- Verify information on all checks received by check cashers
- Verify daily check bundles to deposit reports
- Copy, number and file daily checks
- Cleans and organizes all work and common areas
- Refer customer complaints to Store Manager, if necessary
- Report problems and/or discrepancies with customers, RBS computers or banks to Store Manager
- Assist Store Manager with maintaining all loan records and data
- Other duties as assigned
Experience
1+ years in Customer Service. Prior experience a plus.
Education
High School Diploma or GED equivalent
Physical Demands
Sit and stand sometimes equal amounts of 8+ hour day, no lifting over 10 lbs.
Work Environment
Professional, business setting
Submit your application using our printable form (181kb .pdf).