• Computer and typewriter keyboard proficiency
• Organization and filing skills
• Excellent telephone and person-to-person communication skills
• Ability to quickly learn new computer programs
• Basic knowledge of collection laws and procedures
• Office machine proficiency (including faxes, printers, copiers, 10-key calculators, computers)

• Answer telephone and provide excellent customer service
• Explain the loan program to new and current customers
• Provide excellent customer service to every customer adhering to established company policies and procedures.
• Performs employment, checking account and bankruptcy verifications
• Make loans, receive collections and payments on accounts
• Verify account balances at banks, handwalk for collection
• Assist in organizing and posting bad debt
• Make collection calls to past due accounts
• Make Courtesy calls to customers before due date
• Assist Store Manager in counting cash and balancing drawers to Loan Program
• Verify information on all checks received by check cashers
• Verify daily check bundles to deposit reports
• Copy, number and file daily checks
• Cleans and organizes all work and common areas
• Refer customer complaints to Store Manager, if necessary
• Report problems and/or discrepancies with customers, RBS computers or banks to Store Manager
• Assist Store Manager with maintaining all loan records and data
• Perform and adhere to Managers responsibilities in their absence
• Other duties as assigned