• Ability to balance drawers and reconcile a loan program on a daily basis
• Computer and typewriter proficiency
• Organization and filing skills
• Excellent telephone and person-to-person communication skills
• Ability to follow detailed instructions and meet deadlines
• Ability to quickly learn new computer programs
• Ability to manage others in the planning and completion of daily tasks
• Working knowledge of collection laws and procedures
• Office machine proficiency (including faxes, printers, copiers, 10-key calculators, computers)

• Supervise, coordinate and maintain Tellers and scheduling
• Follows and enforces Operating Manual and Employee Handbook
• Answer telephone and provide excellent customer service
• Explain the loan program to customers
• Process loans, recieve collections and payments
• Verify account balances at banks, hand-walk for collection
• Organize and post bad debt
• Make collection calls to past due accounts
• Develop, request and receive change orders from bank
• Count cash and balance drawers to Loan Program
• Debit bad debt accounts with available funds as needed
• Complete daily and monthly reports
• Back up Loan Program to disks
• Verify information on all checks received by check cashers
• Organize bad debt accounts and submit to collection agency
• Maintain bad debt records. Record credits to customer's account and balance payments due the collection agency for services performed
• Maintain all loan records and data
• Report any problems and/or discrepancies with customers, RBS computers, banks or personnel to owner
• Maintain office, lobby and exterior in a clean and organized manner
• Verifies timecard accuracy prior to reporting on pay week
• Other duties as assigned.